However, if you need to return an items, we’re here to help.
The Adventure Challenge is committed to 100% customer satisfaction! If you are unsatisfied with any of our Adventure Books for any reason, you may return your purchase within 30 days of when you receive your order.
*Due to the nature of The Adventure Box, we are unable to offer or accept returns for a subscription box once it has been processed to ship.
Contact email@example.com with your order number to receive your return authorization.
All customers will be responsible for return shipping.
At this time we are not able to provide return labels for international orders. Reach out to our support team for return instructions.
Once we receive your order, your return will be processed back to your method of payment minus the original cost of shipping.
All refund recipients will receive an email confirmation for their records.
To cancel your order, contact firstname.lastname@example.org. If your order has not yet shipped, we will cancel your order and refund your payment. If your order has already shipped, you must follow the normal return process.
For defect products, contact email@example.com with a photo of the defect in question and we will send you a return shipping label. When we receive your order, your return will be processed.
Contact firstname.lastname@example.org or message us on our live chat with your order number to receive your return authorization. If your order qualifies for a return, we’ll send you a return label for returning your product(s) to receive a refund.
*At this time we are unable to provide return labels for international orders. Please reach out to our support team for instructions.
For a returned order, your refund will be submitted as soon as we receive and process your return.
Refunds can take up to 10 business days to process and will be submitted back to your original method of payment.
You'll receive a notification via email when once your refund is submitted :)
Did you know, in Switzerland, it’s illegal to own a single guinea pig? This law was created as guinea pigs are social animals and it’s considered abuse if they are left alone without any fellow furry friends.
Our customer support chat is available M-F 9am-5pm (PST).
or email us at: email@example.com