However, if you need to return an items, we’re here to help.
The Adventure Challenge is committed to 100% customer satisfaction! If you are unsatisfied with any of our products for any reason, you may return your purchase within 30 days of when you receive your order.
*At this time we are unable to conduct returns for international orders
*Due to the nature of The Adventure Box Subscription, Gift Cards, and Film they are final sale. We are unable to offer or accept returns for these products once the order has been processed.
*Because the Advent(ure) Calendar is a special, holiday product, if it has been used or is not in its original condition we are unable to accept returns.
Contact email@example.com with your order number to receive your return authorization.
Once we receive your order, your return will be processed back to your method of payment minus the original cost of shipping.
All refund recipients will receive an email confirmation for their records.
Your order will be sent to our warehouse shortly after you place your order, so we cannot guarantee edit or cancelation requests will be be able to be completed.
For defective products, contact firstname.lastname@example.org with a photo of the defect in question and we will send you a return shipping label. When we receive your order, your return will be processed.
Contact email@example.com or message us on our live chat with your order number to receive your return authorization. If your order qualifies for a return, we’ll send you a return label for returning your product(s) to receive a refund.
*At this time we are unable to provide return labels for international orders.
For a returned order, your refund will be submitted as soon as we receive and process your return.
Refunds can take up to 10 business days to process and will be submitted back to your original method of payment.
You'll receive a notification via email when once your refund is submitted :)
Did you know, in Switzerland, it’s illegal to own a single guinea pig? This law was created as guinea pigs are social animals and it’s considered abuse if they are left alone without any fellow furry friends.
Our customer support chat is available M-F 9am-5pm (PST).
or email us at: firstname.lastname@example.org