FAQ
Placing An Order
We accept Visa, Mastercard, American Express, Discover, JCB, Diners Club, and Elo, as well as Google Pay, Apple Pay, Amazon Pay and Shop Pay.
All available payment options will show up at checkout!
There may be county, municipal, shipping, and/or state taxes depending on the regions our company has a physical or economic presence.
*International taxes may vary.
Absolutely! We partner with trusted platforms that are PCI compliant and all major credit cards. We chose the methods you love to ensure the safest, most secure shopping experience.
Be sure to sign up for our mailing list so you don't miss out on any promo code specials or new products in the future. That’s where you’ll find the best deals, promise! ;)
You can also follow our Facebook and Instagram @theadventurechallenge for some cool giveaways and a good time.
**Please note: you can only use one code per order, so you'll want to use the code that will get you the best discount, and save the others for another time.
You should have received a confirmation email soon after you made your purchase. It may have ended up in your spam folder. If this is not the case, please reach out to our customer support team at support@theadventurechallenge.com.
You will receive an email with tracking information as soon as your order ships out.
How thoughtful of you! We think adventure makes for an excellent gift. Once your item is added to your cart, you may add a special gift note to go along with the item you’re gifting. Gifts notes can only include plain text, so please do not use emojis :)
Your order will come in a package that will say "The Adventure Challenge" on the shipping label for the return address, but it is plain other than that. It will also not come with an invoice or receipt, so it won't give away any surprises!
A bulk order is anything over 10 items. Please note that a set or a bundle is considered 1 item.
Orders between 10 - 89 items can use any valid promo code/sale! Orders with 90+ items will get a special wholesale discount, but please note that promotions/sets/bundles do not apply. Cameras can not be included in orders over 90+. We will help you get the best shipping option for your large order.
All bulk orders must ship to one location. To make a bulk order, email support@theadventurechallenge.com. Subject Line = "Bulk Order (#XX items)" With the XX being the number of items you are hoping to purchase. Message body: include the items and quantity, your phone number, and your shipping address. If your order is between 10 - 89 items let us know if you have a promo code you would like us to use.
Sign up for our mailing list via the link at the bottom of our site to receive special discounts and offers. Someone will get back to you within 1-2 business days.
Please note, gift cards cannot be used on wholesale or bulk orders.
Shipping Costs / Transit Times
Domestic Shipping Time Frame/Cost Estimates:
**Shipping costs vary according to items and location.**
Please note, all shipping timeframes are estimates given to us by the carriers and are subject to change due to delays.
Ground: expected 4-10 business days transit
Standard: expected 3-7 business days transit
Express: expected 2-3 business days transit
**Express is not available for orders that include a Signature Camera and is not available for all shipping locations.**
If the item(s) are in stock, your order will typically ship out in 1-2 business days. As soon as your order ships out you will receive an email with tracking information.
Shipping costs vary according to items and location.
Film cannot ship international at this time.
Once your package has left our warehouses, The Adventure Challenge is not responsible for weather delays or mail carrier delays.
The Adventure Box:
The Adventure Box subscription can only ship to the continental US and not to PO Boxes.
Please order your Adventure Box subscription separately from other products - don't worry, Adventure Boxes have FREE shipping!
***If you order it with other items, your order will be split and ship in two packages.
Scroll down for more information on The Adventure Box subscription!
Where you can ship…
We can ship almost anywhere in the world from our US site.
All shipping options available in your region will show up at checkout.
**Please note: When entering your shipping address at checkout, all addresses must be written in either English or Latin characters. If it is written in other characters, our fulfillment center will have issues processing the address and getting the order into your hands.
If you are shipping to one of the following countries, you may want to shop from the corresponding country’s website to prevent from having to pay for international shipping from our US site:
DE | Ships to addresses in Germany only | https://de.theadventurechallenge.com/
AU | Ships to addresses in Australia and New Zealand https://au.theadventurechallenge.com/
CA | Ships to addresses in Canada only | https://ca.theadventurechallenge.com/
UK | Ships to addresses in the United Kingdom + Northern Ireland | https://uk.theadventurechallenge.com/
COVID stuff to keep in mind…
Due to COVID restrictions, we recommend first reaching out to your local post office to see if your country is currently accepting shipments from the United States, as we have seen some packages returned from countries that are temporarily not receiving packages.
We also recommend asking what the protocols and additional screenings are in place that may cause a temporary hold or delay on your package. We have seen an additional 2-3 weeks added to some international shipping due to these delays, so you may want to check first with your customs and postal service in order to be fully informed of their current shipping restrictions.
International Shipping Time Frame:
It’s not so exact. All of the shipping time estimates are based on US Domestic rates, so we recommend adding 1-2 weeks for ground shipping estimates to determine when you should expect your package.
International Shipping from US Site: expected 7-30 business days transit
We will also email you when your order ships so you will be able to track it easily all along the way.
**The cost of shipping, taxes, and the product will be calculated in USD, so we recommend taking that total and converting it into your country's currency on Google to see how much it will actually cost you.
Watch out for Customs/Duty Fees...
Additionally, we have noticed that some countries and regions charge a customs or duty fee. These charges are separate and unaffiliated with The Adventure Challenge. These fees vary from region to region, are unpredictable, and are charged to you from your local customs office, so we also recommend reaching out to them or your local post office to see how much your customs fee will be (if you are charged one), as The Adventure Challenge can not refund or reimburse customs fees.
What products canNOT ship internationally:
At this time, Adventure Box subscriptions can only ship to the domestic US.
Film and batteries are also unable to ship internationally.
**We suggest purchasing Fujifilm Instax Mini Film on Amazon or a local electronics store like Best Buy, Walmart, or Fry's Electronics! :)
**You will need two CR2 batteries to power your Signature Camera and if you would like to use the remote control lens cap timer, you will need one CR1632 battery (3V).
You may have just purchased a pre-order or back-order item. In this case, there will be an estimated shipping time under the product listing as well as on your confirmation email.
You will receive an email with tracking information as soon as your order ships out!
If you’re just looking for a status update:
Hit the chat icon below, and click on "Track An Order". From there you can enter your email and order number to get the latest update from the carrier if your order has been shipped.
If the carrier hasn’t updated your tracking, sometimes it’s just because the tracking scans are delayed. Carriers do not always scan packages when they're collected with multiple packages from our warehouse, and many times their first scan occurs once they get back to the first distribution center. Because of this, we will see shipments suddenly resurface in transit, out for delivery, or even delivered before the tracking has been updated.
If your order is STILL in transit (for more than 20 days of not moving, 30 days for international shipping):
Lost orders are just the worst! Don’t worry, we won’t leave you hanging.
Because tracking scan delays have become more frequent since COVID began, our fulfillment center has required we wait 20 days without a tracking update (30 days for international shipping) before we are able to file a ‘lost in transit’ claim. Thankfully, this is due to how often packages suddenly resurface.
If your order has gone 20 or more days without a tracking update (30 days for international shipping), please reach out to us at support@theadventurechallenge.com with your order number, and we'd be happy to help get a claim filed and a replacement order shipped!
If your order is marked as delivered but you didn't receive it:
Don't panic! This can happen more than you'd expect, for a handful of reasons. Here are a few things you can check:
Delivery scans can update before the package actually arrives at the final destination (spooky, we know). We ask that you allow 2-3 days for it to arrive late.
Should you feel comfortable, we'd also suggest checking with your neighbors to see if it was mis-delivered. This can happen often as well.
We also suggest that you check your confirmation email that the address entered at checkout was correct.
And lastly, it's also worth reaching out to your local post office (or whomever shipped your order) as they would have the most recent update on your shipment.
Nonetheless, if your order does not arrive within 2-3 days and you have no luck with your neighbors, please reach out to our support team at support@theadventurechallenge.com. We’d love to lend a hand.
Product Information
We include small plastic scratchers in every box.
Lost them? To reveal your challenge, we'd suggest using your fingernail or something with a smooth but firm plastic edge (such as a credit/debit card or guitar pick). We've noticed coins can damage the scratch-off material.
Make sure to scratch slowly and light at first!
No you don’t! :) All of the dates fall into different categories. Feel free to choose a date based on how you feel at the moment!
The Adventure Challenge ...In Bed has an intro section that we recommend completing first. That section is meant to set you up for more fun and success in later challenges!
All of our challenges in the Couples Edition focus on connection, fun, and creating memories.
There aren't any overtly sexual dates since we wanted to focus the challenges on bonding and togetherness, and also to apply to a wide range of couples. The most "risque" date is painting on each other where the challenge says "clothing optional". That is about as crazy as it gets!
It also features a wide range of activities suitable for all ages! It can be fun and relatable to new couples in their teens, but also just as exciting and fun for a couple who has been married for 25 years. :) We even have siblings and dads and daughters that do the Couples Edition together!
All our other editions carry the same vibe and general fun feeling that is centered around connection and making memories. :)
Families come in all shapes and sizes, and we took this into consideration when designing the Family Edition. There aren't specific titles used to be considerate of all the different forms that families can take!
The only thing that you can make note of is the “parent/child” language used. One challenge suggests that parents and kiddos will form teams, but everything else is very neutral.
We think the Family Edition is ideal for families of 4 or more and for kids ages 4+! However, we've had smaller families or families with younger children adjust the challenges to best fit what they are looking for.
There are a few challenges where you may want to invite extended family or friends to join you but these challenges will specify in the description.
The Adventure Challenge ...In Bed is designed for couples who are wanting to explore new areas of intimacy with your one another.
It is designed to help you see and appreciate each other’s minds, hearts and bodies in new and deeper ways.
If that is something that sounds exciting to you please check out our Product Page for more information!
If you are in a relationship, eat dinner with your significant other, and want to add more fun and connection into your relationship, then Dinner Dates is the perfect product for you!
It is a hybrid between our Couples Edition and a cook book. You do not need to be a master chef because we have videos paired with each video to help guide you through the recipes.
Dinner Dates does not include substitutions for gluten, dairy, or other common allergens but there are some vegetarian meals!
If you have dietary restrictions and are interested please feel free to make any and all necessary substitutions to have it fit your needs.
For more information, click our Live Chat and type "Dinner Dates." Our bot will provide you with some awesome helpful hints, details, and tools!
We think the Friends Edition is ideal for 18+! But many people older and younger have found really enjoyed them as well! (:
We also tested them ourselves and we loved them. The Friends Edition is mostly made for two people but there are also specific group adventures. Really any of the challenges could be done with several people if you are looking to modify them! :)
All the editions carry the same vibe and general fun feeling that is centered around connection and making memories. :)
The Solo Edition is all about connecting, adventuring, and getting out of your own comfort zone! There is a wide range of challenges that will help you learn more about yourself and turn ordinary days into memorable ones.
We don't have a strict age recommendation, but because our Solo Edition will only take 'me, myself and I' on various adventures with new places and people, if you're under 18 we'd just want you to make sure to check in with your parent or guardian before going on any challenges.
If you are single and interested in growing your love life or are in a new relationship, Blind Dates is meant for you!
This product is meant to help make first dates fun without any of the awkward conversation or mundane or stereotypical dating experiences!
The Blind Date challenges can all be done outside of your homes for a safe and fun way to go on blind dates, first dates, meet-cutes, or get to know someone in the early stages of dating.
There aren't any overtly sexual or intimate dates since we are aware often times these types of dates are done with people you may not know well or be comfortable with yet. These challenges feature a wide range of activities suitable for all ages!
The Couples, Friends, Solo, and Family Editions, as well as Blind Dates, are completely gender-neutral, so no matter what type of relationships you have, you can enjoy these editions without modifying the pronouns.
The Adventure Challenge ...In Bed will work successfully for LGBTQ+ couples, however, it does include specific he/she pronouns on occasion. We purposely limited the use of these pronouns to remain mindful of all sexual orientations while still informing heterosexual couples how to best enjoy certain challenges. The challenges themselves won't need to be changed, but you may need to make some gender-specific adjustments to those depending on your relationship dynamic.
We have placed icons beside each challenge so that you can plan and prepare for the adventure ahead. Any date with the baby icon will indicate a babysitter will be needed.
Our products are imagined and dreamed up here in Redding, CA and are crafted and assembled in various places around the world. Since we are a multinational company, we have utilized several sources to see our dreams and products realized.
Our Adventure Challenge books are not country/region-specific, and can be completed anywhere in the world. Some challenges do call for a general location, such as a grocery store or a body of water, but you can always adjust the challenge to your needs or liking. Feel free to get creative with how you complete your challenges.
The only exception is that each challenge has an estimated cost range which is listed in USD (as we're a US-based company).
At this time, all of our products are only available in English.
Of course!
We believe that adventure is not based on our abilities, but only limited by our imagination. All of our challenges can be easily modified to suit your needs.
Yes, we are!
You can find us listed on BBB.org HERE.
We've recently had a lot of online scammers attempt to sell fake versions of our books. You can ONLY buy authentic products from The Adventure Challenge from our website: theadventurechallenge.com and now we're also on Amazon!
The Adventure Box Subscription
(US ONLY)
The Adventure Box is a monthly subscription where we will send you directions and supplies curated by our team to complete one challenge from The Couples Edition book - every month - straight to your door! Scratch off the indicated date in the book and open up The Adventure Box to begin!
If you flip through the book, you’ll be able to tell which challenges are compatible with the box as the challenge will have the appropriate icon next to it.
Please note, the box for the challenge "Speak Easy" will require you to purchase a few extra items to complete the challenge."
Well, that’s just not cool. But we’re here to help!
If your box arrives damaged, please reach out to our support team via the live chat (below) or email us at: support@theadventurechallenge.com with some photos of the damage.
The Adventure Box is a preset monthly experience, and we don't have an option to select the challenges at this time. Here’s a list of the Couples Edition challenges that have an Adventure Box so you can save those dates for when the corresponding subscription box arrives:
- Penny for Your Thoughts
- Jack and Rose
- Helpless Baker
- Ghost Me
- Couple’s Booty
- Candle Works
- Garden of the Gods
- Classical Painters
- SpeakEasy
- Foreign Doppelganger
But even if you've already completed some of the challenges with the Subscription Icon under them, we think it'll still be a fresh and unique experience with the premium supplies our team has hand-selected for the dates!
Did you get to check out the teaser video yet for an idea? Click HERE
We sent out an email for you to set up your subscription account, which links your purchased subscription to a subscription portal that was created so you could have more control over your account. If you haven't yet, you can click HERE and use the SAME email as the one you purchased with to “SIGN UP” and create a new account. You will activate your account through the confirmation email.
Once your account is set up, you can access your subscription at any time by going to our website and clicking on the "Login" tab at the bottom of the page.
You can change payment information, shipping address, email, adjust the frequency, push back charges, and other items. You can also cancel and reactivate your account at any time.
To edit your Adventure Box Subscription, click "Manage Subscriptions" on the left side of the screen, and then when you will be redirected to the Subscription Portal. Once on the Subscription page, you will see your current Adventure Box subscription. Click "Edit" on Active Subscriptions, scroll down to the section you need to adjust and make the necessary edits. :)
**Please note, if you change it on the "Home Page" or on the "Address" tab it will not link to your subscription and your next box will continue to ship to the current address.
If you purchase multiple Adventure Box Subscriptions at checkout, you will then receive the same amount of the SAME BOX each month.
The Adventure Box Subscription is designed as a monthly experience, with a new box sent to you each month.
Unfortunately, no. One of the boxes will involve food challenges. The Adventure Box does include gluten, dairy, and sugar products. We do not have any dietary options at this time.
Please order your Adventure Box subscription separately from other products - don't worry, Adventure Boxes have FREE shipping!
***If you order it with other items, your order will be split and ship in two packages.
The Adventure Box is currently only available in the Continental USA, though we hope to expand in the future!
**Please note, the boxes cannot ship to Hawaii, Alaska, US territories, P.O. Boxes, or APO addresses at this time!
All orders will process in 1-3 business days from the date of your monthly subscription. Once shipped, your order is expected to arrive 3-10 business days later.
All shipping time frames are estimated, not guaranteed, and subject to carrier delays.
You'll receive an email with tracking information once it ships out.
**Please note we do not have any express shipping options available for The Adventure Box.
Due to the nature of The Adventure Box, we are unable to offer or accept returns for a subscription box once it has been processed to ship.
If your box arrives damaged, please reach out to our support team via the live chat (below) or email at: support@theadventurechallenge.com.
You should have received an order confirmation email shortly after purchase, followed by a Subscription Account Access email to manage your account.
If this is not the case, please contact customer support at support@theadventurechallenge.com.
Our products are imagined and dreamed up here in Redding, CA and are crafted and assembled in various places around the world. Since we are a multinational company, we have utilized several sources to see our dreams and products realized.
You absolutely can!
If you would like to gift the entire subscription that sends a new box every month, you can enter your own billing information, and then you can choose where the boxes are shipped to.
When you sign up, you will be emailed a link to manage your subscription where you can choose to edit the shipping and/or billing information, if needed, in the future.
*Gift cards are not applicable for The Adventure Box at this time.
We created the Adventure Box to coincide with 10 of the challenges within the Couples Edition. The Adventure Box elevates those challenges and bring the adventure straight to your door!
Scratch off the indicated date in the book and The Adventure Box will provide the rest :)
Although, you do not need the Couples Edition to complete the challenge, it was meant to be paired together.
*The box that goes with the challenge "Speak Easy" will require a small purchase because not all items were able to be shipped*
Returns & Refunds
We want you to be pumped about your new purchase. However, if you need to return any item(s), we’re here to help!
Your order is eligible for a return, if you reach out within 30-days of your delivery date and your item has not been used.
If plastic wrap is no longer in tact, but the product has not been used we are still able to accept returns on the product but we need to know so we can take the correct steps.
We refund the return items, minus the original cost of shipping.
Please note, at this time the following return exclusions apply:
- Used products (challenge scratched, perforation torn, writing in product, etc)
- International orders
- The Adventure Box Subscription, Gift Cards, and Film
- Opened Advent(ure) Calendars
It can take up to 10 business days for a return to be processed once it has arrived at our fulfillment center.
If a return comes to our warehouse and is used and no longer eligible for a return, we will not be able to refund you for that item.
Please do not, purchase your own return label as it will not connect to your original order and may cause delays and return fees, but get one from our Customer Experience Team.
Please reach out, with your Order #, to our Customer Experience Team at support@theadventurechallenge.com OR click on our chat to begin the return or exchange process.
We accept returns by the date that you reach out, so if one of our team members does not contact you until after 30 days, do not worry, we will still help you out!
Please do not, purchase your own return label, but get one from our Customer Experience Team.
Once your return has been processed by our fulfillment center, we will refund you for the returned item(s) minus the cost of the original shipping, to your original method of payment.
All refund recipients will receive an email confirmation for their records.
If a return comes to our warehouse and is used and no longer eligible for a return, we will not be able to refund you for that item.
Well, that’s a bummer! For defective products, contact support@theadventurechallenge.com with a photo and/or video of the defect in question and we will send you a return shipping label for the defective item, as well as, get you all set with a new order in your hands.
If you’d rather just get a refund for the defective item, once we receive your return, your refund will be processed back to the original method of payment.
Your order will be sent to our warehouse shortly after you place your order, so we cannot guarantee edit or cancelation requests will be be able to be completed.
If you were hoping to edit or cancel your order but it has already shipped we would be happy to help you with a return, new order, or exchange. Reach out to us via email or live chat and we will help you with the next steps!
All refunds will be processed back to the original method of payment.
You can expect to see the refund in your account in up to 10 business days.
All refund recipients will receive an email confirmation for their records.