FAQ
Placing An Order
We accept Visa, Mastercard, American Express, Discover, JCB, Diners Club, and Elo, as well as Google Pay, Apple Pay, Amazon Pay and Shop Pay.
All available payment options will show up at checkout!
There may be county, municipal, shipping, and/or state taxes depending on the regions our company has a physical or economic presence.
*International taxes may vary.
Absolutely! We partner with trusted platforms that are PCI compliant and all major credit cards. We chose the methods you love to ensure the safest, most secure shopping experience.
Be sure to sign up for our mailing list so you don't miss out on any promo code specials or new products in the future. That’s where you’ll find the best deals, promise! ;)
You can also follow our Facebook and Instagram @theadventurechallenge for some cool giveaways and a good time.
**Please note: you can only use one code per order, so you'll want to use the code that will get you the best discount, and save the others for another time. Promo codes are also not elligible on our subscription products.
You should have received a confirmation email soon after you made your purchase. It may have ended up in your spam folder. If this is not the case, please reach out to our customer support team at support@theadventurechallenge.com.
You will receive an email with tracking information as soon as your order ships out.
How thoughtful of you! We think adventure makes for an excellent gift. Once your item is added to your cart, you may add a special gift note to go along with the item you’re gifting. Gifts notes can only include plain text, so please do not use emojis :)
Your order will come in a package that will say "The Adventure Challenge" on the shipping label for the return address, but it is plain other than that. It will also not come with an invoice or receipt, so it won't give away any surprises!
Please note: At this time, we do not offer the ability to gift TAG as individuals must legally opt-in to receive text messages and you can not opt-in on behalf of another person.
We would love to help you purchase a bulk order!
Please follow the steps below to begin the bulk order process:
10 - 89+ Items
If you are needing to purchase 10 - 89 items please fill out this form HERE.
Small Bulk Order Exclusions: Only percent off codes can be used with small bulk orders (ie. no free items or shipping). Promo codes cannot exeed 20% off. Gift Cards, TAG, and The Adventure Box cannot be bought in bulk. We cannot ship bulk orders internationally at this time.
90+ items
If you are needing to purchase 90+ items please fill out this form HERE.
- We have set discounted prices, listed on the form for large bulk orders.
- We ship large bulk orders in increments of 18 items.
Large Bulk Order Exclusions: Sets, Bundles, Cameras, Adventure Boxes, TAG, and Gift Cards are not available in large wholesale orders. Promo codes cannot be used on large bulk orders as we have set discounted prices. We cannot ship bulk orders internationally at this time.
Shipping Costs / Transit Times
Domestic Shipping Time Frame/Cost Estimates:
**Shipping costs vary according to items and location.**
Please note, all shipping timeframes are estimates given to us by the carriers and are subject to change due to delays.
Ground: expected 4-10 business days transit
Standard: expected 3-7 business days transit
Express: expected 2-3 business days transit
**Express is not available for orders that include a Signature Camera and is not available for all shipping locations.**
If the item(s) are in stock, your order will typically ship out in 1-2 business days. As soon as your order ships out you will receive an email with tracking information.
Shipping costs vary according to items and location.
Film cannot ship international at this time.
Once your package has left our warehouses, The Adventure Challenge is not responsible for weather delays or mail carrier delays.
The Adventure Box:
The Adventure Box subscription can only ship to the continental US and not to PO Boxes.
Please order your Adventure Box subscription separately from other products - don't worry, Adventure Boxes have FREE shipping!
***If you order it with other items, your order will be split and ship in two packages.
Scroll down for more information on The Adventure Box subscription!
Where you can ship…
We can ship almost anywhere in the world from our US site.
All shipping options available in your region will show up at checkout.
**Please note: When entering your shipping address at checkout, all addresses must be written in either English or Latin characters. If it is written in other characters, our fulfillment center will have issues processing the address and getting the order into your hands.
If you are shipping to one of the following countries, you may want to shop from the corresponding country’s website to prevent from having to pay for international shipping from our US site:
EU | Ships to addresses in the EU only | https://eu.theadventurechallenge.com/
AU | Ships to addresses in Australia and New Zealand https://au.theadventurechallenge.com/
CA | Ships to addresses in Canada only | https://ca.theadventurechallenge.com/
UK | Ships to addresses in the United Kingdom | https://uk.theadventurechallenge.com/
COVID stuff to keep in mind…
Due to COVID restrictions, we recommend first reaching out to your local post office to see if your country is currently accepting shipments from the United States, as we have seen some packages returned from countries that are temporarily not receiving packages.
We also recommend asking what the protocols and additional screenings are in place that may cause a temporary hold or delay on your package. We have seen an additional 2-3 weeks added to some international shipping due to these delays, so you may want to check first with your customs and postal service in order to be fully informed of their current shipping restrictions.
International Shipping Time Frame:
It’s not so exact. All of the shipping time estimates are based on US Domestic rates, so we recommend adding 1-2 weeks for ground shipping estimates to determine when you should expect your package.
International Shipping from US Site: expected 7-30 business days transit
We will also email you when your order ships so you will be able to track it easily all along the way.
**The cost of shipping, taxes, and the product will be calculated in USD, so we recommend taking that total and converting it into your country's currency on Google to see how much it will actually cost you.
Watch out for Customs/Duty Fees...
Additionally, we have noticed that some countries and regions charge a customs or duty fee. These charges are separate and unaffiliated with The Adventure Challenge. These fees vary from region to region, are unpredictable, and are charged to you from your local customs office, so we also recommend reaching out to them or your local post office to see how much your customs fee will be (if you are charged one), as The Adventure Challenge can not refund or reimburse customs fees.
What products canNOT ship internationally:
At this time, Adventure Box subscriptions can only ship to the domestic US.
Film and batteries are also unable to ship internationally.
**We suggest purchasing Fujifilm Instax Mini Film on Amazon or a local electronics store like Best Buy, Walmart, or Fry's Electronics! :)
**You will need two CR2 batteries to power your Signature Camera and if you would like to use the remote control lens cap timer, you will need one CR1632 battery (3V).
You may have just purchased a pre-order or back-order item. In this case, there will be an estimated shipping time under the product listing as well as on your confirmation email.
You will receive an email with tracking information as soon as your order ships out!
If you’re just looking for a status update:
Hit the chat icon below, and click on "Track An Order". From there you can enter your email and order number to get the latest update from the carrier if your order has been shipped.
If the carrier hasn’t updated your tracking, sometimes it’s just because the tracking scans are delayed. Carriers do not always scan packages when they're collected with multiple packages from our warehouse, and many times their first scan occurs once they get back to the first distribution center. Because of this, we will see shipments suddenly resurface in transit, out for delivery, or even delivered before the tracking has been updated.
If your order is STILL in transit (for more than 20 days of not moving, 30 days for international shipping):
Lost orders are just the worst! Don’t worry, we won’t leave you hanging.
Because tracking scan delays have become more frequent since COVID began, our fulfillment center has required we wait 20 days without a tracking update (30 days for international shipping) before we are able to file a ‘lost in transit’ claim. Thankfully, this is due to how often packages suddenly resurface.
If your order has gone 20 or more days without a tracking update (30 days for international shipping), please reach out to us at support@theadventurechallenge.com with your order number, and we'd be happy to help get a claim filed and a replacement order shipped!
If your order is marked as delivered but you didn't receive it:
Don't panic! This can happen more than you'd expect, for a handful of reasons. Here are a few things you can check:
Delivery scans can update before the package actually arrives at the final destination (spooky, we know). We ask that you allow 2-3 days for it to arrive late.
Should you feel comfortable, we'd also suggest checking with your neighbors to see if it was mis-delivered. This can happen often as well.
We also suggest that you check your confirmation email that the address entered at checkout was correct.
And lastly, it's also worth reaching out to your local post office (or whomever shipped your order) as they would have the most recent update on your shipment.
Nonetheless, if your order does not arrive within 2-3 days and you have no luck with your neighbors, please reach out to our support team at support@theadventurechallenge.com. We’d love to lend a hand.
Product Information
We include small plastic scratchers in every box.
Lost them? To reveal your challenge, we'd suggest using your fingernail or something with a smooth but firm plastic edge (such as a credit/debit card or guitar pick). We've noticed coins can damage the scratch-off material.
Make sure to scratch slowly and light at first!
No you don’t! :) All of the dates fall into different categories. Feel free to choose a date based on how you feel at the moment!
The Adventure Challenge ...In Bed has an intro section that we recommend completing first. That section is meant to set you up for more fun and success in later challenges!
All of our challenges in the Couples Edition focus on connection, fun, and creating memories.
There aren't any overtly sexual dates since we wanted to focus the challenges on bonding and togetherness, and also to apply to a wide range of couples. The most "risque" date is painting on each other where the challenge says "clothing optional". That is about as crazy as it gets!
It also features a wide range of activities suitable for all ages! It can be fun and relatable to new couples in their teens, but also just as exciting and fun for a couple who has been married for 25 years. :) We even have siblings and dads and daughters that do the Couples Edition together!
All our other editions carry the same vibe and general fun feeling that is centered around connection and making memories. :)
Families come in all shapes and sizes, and we took this into consideration when designing the Family Edition. There aren't specific titles used to be considerate of all the different forms that families can take!
The only thing that you can make note of is the “parent/child” language used. One challenge suggests that parents and kiddos will form teams, but everything else is very neutral.
We think the Family Edition is ideal for families of 4 or more and for kids ages 4+! However, we've had smaller families or families with younger children adjust the challenges to best fit what they are looking for.
There are a few challenges where you may want to invite extended family or friends to join you but these challenges will specify in the description.
The Adventure Challenge ...In Bed is designed for couples who are wanting to explore new areas of intimacy with your one another.
It is designed to help you see and appreciate each other’s minds, hearts and bodies in new and deeper ways.
If that is something that sounds exciting to you please check out our Product Page for more information!
If you are in a relationship, eat dinner with your significant other, and want to add more fun and connection into your relationship, then Dinner Dates is the perfect product for you!
It is a hybrid between our Couples Edition and a cook book. You do not need to be a master chef because we have videos paired with each video to help guide you through the recipes.
Dinner Dates does not include substitutions for gluten, dairy, or other common allergens but there are some vegetarian meals!
If you have dietary restrictions and are interested please feel free to make any and all necessary substitutions to have it fit your needs.
For more information, click our Live Chat and type "Dinner Dates." Our bot will provide you with some awesome helpful hints, details, and tools!
We think the Friends Edition is ideal for 18+! But many people older and younger have found really enjoyed them as well! :)
We do have a challenge that recommends using a bottle of champagne or sparkling grape juice (if you are underage) but that is the only challenge that would need to be adjusted if you are under 21. :)
We also tested them ourselves and we loved them. The Friends Edition is mostly made for two people but there are also specific group adventures. Really any of the challenges could be done with several people if you are looking to modify them! :)
All the editions carry the same vibe and general fun feeling that is centered around connection and making memories. :)
The Solo Edition is all about connecting, adventuring, and getting out of your own comfort zone! There is a wide range of challenges that will help you learn more about yourself and turn ordinary days into memorable ones.
We don't have a strict age recommendation, but because our Solo Edition will only take 'me, myself and I' on various adventures with new places and people, if you're under 18 we'd just want you to make sure to check in with your parent or guardian before going on any challenges.
If you are single and interested in growing your love life or are in a new relationship, Blind Dates is meant for you!
This product is meant to help make first dates fun without any of the awkward conversation or mundane or stereotypical dating experiences!
The Blind Date challenges can all be done outside of your homes for a safe and fun way to go on blind dates, first dates, meet-cutes, or get to know someone in the early stages of dating.
There aren't any overtly sexual or intimate dates since we are aware often times these types of dates are done with people you may not know well or be comfortable with yet. These challenges feature a wide range of activities suitable for all ages!
The Couples, Friends, Solo, and Family Editions, as well as Blind Dates, are completely gender-neutral, so no matter what type of relationships you have, you can enjoy these editions without modifying the pronouns.
Dinner Dates is for any type of couple that is ready to spice up both their relationship and meal time! There is one challenge called "Mr. and Mrs. Smith," in reference to the early 2000's action-packed, rom-com. In this challenge, you will need to choose either Mr. or Mrs. Smith for a unique set of instructions, but there is no need to be a male or female to complete the challenge.
The Adventure Challenge ...In Bed will work successfully for LGBTQ+ couples, however, it does include specific he/she pronouns on occasion. We purposely limited the use of these pronouns to remain mindful of all sexual orientations while still informing heterosexual couples how to best enjoy certain challenges. The challenges themselves won't need to be changed, but you may need to make some gender-specific adjustments to those depending on your relationship dynamic.
We have placed icons beside each challenge so that you can plan and prepare for the adventure ahead. Any date with the baby icon will indicate a babysitter will be needed.
Our products are imagined and dreamed up here in Redding, CA and are crafted and assembled in various places around the world. Since we are a multinational company, we have utilized several sources to see our dreams and products realized.
Our Adventure Challenge books are not country/region-specific, and can be completed anywhere in the world. Some challenges do call for a general location, such as a grocery store or a body of water, but you can always adjust the challenge to your needs or liking. Feel free to get creative with how you complete your challenges.
The only exception is that each challenge has an estimated cost range which is listed in USD (as we're a US-based company).
At this time, all of our products are only available in English.
Of course!
We believe that adventure is not based on our abilities, but only limited by our imagination. All of our challenges can be easily modified to suit your needs.
Yes, we are!
You can find us listed on BBB.org HERE.
We've recently had a lot of online scammers attempt to sell fake versions of our books. You can ONLY buy authentic products from The Adventure Challenge from our website: theadventurechallenge.com and now we're also on Amazon!
The Adventure Box Subscription
(US ONLY)
The Adventure Box is a monthly subscription where we will send you directions and supplies curated by our team to complete one challenge from The Couples Edition book - every month - straight to your door! Scratch off the indicated date in the book and open up The Adventure Box to begin!
If you flip through the book, you’ll be able to tell which challenges are compatible with the box as the challenge will have the appropriate icon next to it.
Please note, the box for the challenge "Speak Easy" will require you to purchase a few extra items to complete the challenge."
Well, that’s just not cool. But we’re here to help!
If your box arrives damaged, please reach out to our support team via the live chat (below) or email us at: support@theadventurechallenge.com with some photos of the damage.
The Adventure Box is a preset monthly experience, and we don't have an option to select the challenges at this time. Here’s a list of the Couples Edition challenges that have an Adventure Box so you can save those dates for when the corresponding subscription box arrives:
- Penny for Your Thoughts
- Jack and Rose
- Go Ahead and Ghost Me
- Couple’s Booty
- Candle Works
- Garden of the Gods
- Classical Painters
- SpeakEasy
- Foreign Doppelganger
Please note, over the years, we have changed a few of the boxes, so the icons in your Couples Edition may not match our most current list if you received your Couples Edition a while ago.
Even if you've already completed some of the challenges with the Subscription Icon under them, we think it'll still be a fresh and unique experience with the premium supplies our team has hand-selected for the dates!
Did you get to check out the teaser video yet for an idea? Click HERE
We sent out an email for you to set up your subscription account, which links your purchased subscription to a subscription portal that was created so you could have more control over your account. If you haven't yet, you can click HERE and use the SAME email as the one you purchased with to “SIGN UP” and create a new account. You will activate your account through the confirmation email.
Once your account is set up, you can access your subscription at any time by going to our website and clicking on the "Login" tab at the bottom of the page.
You can change payment information, shipping address, email, adjust the frequency, push back charges, and other items. You can also cancel and reactivate your account at any time.
To edit your Adventure Box Subscription, click "Manage Subscriptions" on the left side of the screen, and then when you will be redirected to the Subscription Portal. Once on the Subscription page, you will see your current Adventure Box subscription. Click "Edit" on Active Subscriptions, scroll down to the section you need to adjust and make the necessary edits. :)
**Please note, if you change it on the "Home Page" or on the "Address" tab it will not link to your subscription and your next box will continue to ship to the current address.
If you purchase multiple Adventure Box Subscriptions at checkout, you will then receive the same amount of the SAME BOX each month.
The Adventure Box Subscription is designed as a monthly experience, with a new box sent to you each month.
None of our current boxes contain any food products! We recently removed all of the boxes which contained food from our line up of Adventure Boxes.
Please note: If you began your subscription before we removed the food boxes, they will include gluten, dairy, and sugar products.
Please order your Adventure Box subscription separately from other products - don't worry, Adventure Boxes have FREE shipping!
***If you order it with other items, your order will be split and ship in two packages.
The Adventure Box is currently only available in the Continental USA, though we hope to expand in the future!
**Please note, the boxes cannot ship to Hawaii, Alaska, US territories, P.O. Boxes, or APO addresses at this time!
All orders will process in 1-3 business days from the date of your monthly subscription. Once shipped, your order is expected to arrive 3-10 business days later.
All shipping time frames are estimated, not guaranteed, and subject to carrier delays.
You'll receive an email with tracking information once it ships out.
**Please note we do not have any express shipping options available for The Adventure Box.
Due to the nature of The Adventure Box, we are unable to offer or accept returns for a subscription box once it has been processed to ship.
If your box arrives damaged, please reach out to our support team via the live chat (below) or email at: support@theadventurechallenge.com.
You should have received an order confirmation email shortly after purchase, followed by a Subscription Account Access email to manage your account.
If this is not the case, please contact customer support at support@theadventurechallenge.com.
Our products are imagined and dreamed up here in Redding, CA and are crafted and assembled in various places around the world. Since we are a multinational company, we have utilized several sources to see our dreams and products realized.
You absolutely can!
If you would like to gift the entire subscription that sends a new box every month, you can enter your own billing information, and then you can choose where the boxes are shipped to.
When you sign up, you will be emailed a link to manage your subscription where you can choose to edit the shipping and/or billing information, if needed, in the future.
*Gift cards are not applicable for The Adventure Box at this time.
We created the Adventure Box to coincide with 10 of the challenges within the Couples Edition. The Adventure Box elevates those challenges and bring the adventure straight to your door!
Scratch off the indicated date in the book and The Adventure Box will provide the rest :)
Although, you do not need the Couples Edition to complete the challenge, it was meant to be paired together.
*The box that goes with the challenge "Speak Easy" will require a small purchase because not all items were able to be shipped*
Returns & Exchanges
We want you to be pumped about your new purchase. However, if you need to return or replace any unused item(s) within 30 days of your delivery date, we are happy to help!
Returns just got so much easier with our new online returns portal! To begin processing your return or exchange click HERE! You can choose between an exchange, refund, or store credit.
Please note, the following return exclusions apply:
- Used items, such as scratched challenges, torn perforations, photos taken, film inserted, writing in books, etc.
- International orders
- The Adventure Box Subscription, TAG, Gift Cards, and Film
- Opened Advent(ure) Calendars
We hope that this is not the case for you, but if your order arrives damaged or you are having an issue with your product, please see the “Damaged or Defective Goods” section below.
Please note: Packages shipped with a different shipping label than the one provided may not receive a refund or the refund may be delayed.
If your item is eligible for a return, we would love to help you get an exchange started and the product in your hands!
Click HERE to begin the exchange process!
You can choose between two exchange options:
A standard exchange option where your new item will ship out to you as soon as your return tracking label shows that the item is in transit back to our fulfillment center.
If you are needing your exchanged item immediately or want to ensure the product is still in stock, you can proceed with an Instant Exchange. With this format, you can opt-in to get your new item right away.
If the item you are exchanging for is not the same price as the new item, you will either get a refund or be required to pay the difference between your original product and the one you are hoping to exchange.
To get your package ready:
1. Start your return or exchange HERE.
2. Print your shipping label.
3. Attach the label to the reusable mailer from your original order, or to any other shipping mailer of your choice.
4. Drop off your package at the carrier listed on your return label.
Please note: Packages shipped with a different shipping label than the one provided may not receive a refund or the refund may be delayed.
With Instant Exchanges, your new exchange order is placed immediately upon going through the return process. This helps you get your items faster and guarantees that your items are in stock.
To place an instant exchange, we will put a temporary hold on your credit card for $1.00 until we receive your unwanted items (kind of like booking a hotel). You’ll only be charged for the amount covered by your returned items if your return isn’t in the mail within 14 days of submitting.
Instant exchanges are unable to be canceled or edited after placement. We appreciate your understanding!
At this time exchanges are completely free!
You will be responsible for the cost of the label if you opt-in to a return and you will be made aware of the cost while you are procesing your return. Instead of charging you for the return label, upfront, we will subtract the price of the label from the item(s) being returned.
We process returns and refunds as soon as we receive them at our warehouse.
You can expect to see the refund in your account in up to 10 business days from when the return has been delivered to our warehouse. Once the refund occurs, you will receive an email confirmation for your records. All refunds will be processed back to the original method of payment. We are unable to refund the money to a payment method that is not associated with your order.
Please note: Once a return label has been processed you will have 28 days to utilize it before it expires. If you have surpassed the 28 days without dropping your return off at the carrier, you will no longer be eligible for the return.
When making an exchange, you had the choice between a standard or Instant Exchange.
If you choose an Instant Exchange, your new item will begin processing as soon as you initiate the exchange.
For standard exchanges, the replacement item(s) will be sent when the return package is in transit back to us.
You will receive an email with new tracking information when the new items you ordered are on their way.
Please note: We are unable to hold inventory for you if you choose a standard exchange. If the item you were hoping for is no longer in stock, we will send an email letting you know and refund you for the returned item(s).
Original shipping charges are not refunded when the order has been returned.
Be sure to sign up for our mailing list, at the bottom of our site, to find out about free shipping promotions for your future orders!
If your return or exchange is past the 30-day return window, please reach out to us at support@theadventurechallenge.com with the reason for your return extension. We can't make promises, but would love to see what we can to help make sure you are taken care of!
First, double-check your order number and shipping zip code to make sure they are correct. Your order number can be found on your packing slip or any email correspondence related to your order. You can also try a different web browser, or turn off pop-up blockers temporarily.
If you’re still experiencing issues with the site, please reach out to us at support@theadventurechallenge.com with your order number and return information and we would be more than happy to help!
There are a few reasons why your order could be ineligible for a return:
1. You requested a return after the allotted return window.
2. Your product has been used.
3. It is a final sale item: Adventure Box, TAG, film, or gift card.
If you believe your item should not be ineligible, please reach out to our support team at support@theadventurechallenge.com with your reasoning and we would love to help you!
TAG (The Adventure Guide)
The Adventure Guide is a romantic texting subscription for you and your partner! When you sign up, you will begin receiving weekly text messages that range from exclusive challenges, romantic prompts, mini-dates, and conversation starters.
Exclusive Challenges: These are similar to the full-date challenges you will find in the Couples Edition but are brand new and only for our subscribers! If the monthly exclusive challenge requires any location, time, supplies, etc. we will send you a “Helpful Hint” message the day before we text you the challenge.
Romantic Prompts: These are spontaneous, creative ideas to surprise your partner and make them feel loved this week!
Mini-Dates: This is an adventure that will require less time than a standard challenge with no additional costs. Perfect for a weeknight or busy schedule!
Conversation Starters: These are meant to connect you and your partner through questions that lead to discussions, laughter, and/or new discoveries about one another.
Please note: If a TAG message has already been sent before you subscribed, your first text message will arrive the following week! Each month we send out a Romantic Prompt, Conversation Starter, Mini-Date, and Exclusive Challenge but if you subscribe part way through the month, you will not receive the content that has already been sent that month.
If you are in a romantic relationship, The Adventure Guide is for you! It is inclusive of all relationships and all types of people.
Please note: TAG is only available for US customers.
We recommend taking a screenshot of all of the TAG content as soon as you receive it so you have access to it forever!
You can complete any of the TAG content whenever you would like to but remember you will be receiving one of each a month, so you may not want to let them pile up!
Please note, that Mini-Dates and Exclusive Challenges will be sent to you via a hyperlink which will expire 6 weeks after it is sent.
The Adventure Guide is a brand new product with completely unique challenges. You do not need any of our other products to join this subscription or complete the prompts and challenges.
Each person in your relationship can definitely subscribe but be aware that they will receive the same text messages as you.
At this time, we do not offer the ability to gift TAG as individuals must legally opt-in to receive text messages and you can not opt in on behalf of another person.
After you checkout, you will immediately be sent welcome texts, a confirmation email, and an intro challenge to start off your adventures.
You’ll receive text messages each week that bring fun, spontaneity, and connection into your relationship!
Please note: If a TAG message has already been sent before you subscribed, your first text message will arrive the following week! Each month we send out a Romantic Prompt, Conversation Starter, Mini-Date, and Exclusive Challenge but if you subscribe part way through the month, you will not receive the content that has already been sent that month.
Simply go to The Adventure Guide product page and add TAG to your cart. At checkout, you will be prompted to enter your phone number and opt-in to text messages by clicking four checkboxes. If you fail to click the checkboxes you will not be fully signed up for TAG and will not receive any adventures!
After you have finalized your purchase, you will receive a confirmation email and “Welcome Texts.” Weekly messages, sent to your phone, will follow!
Please note: You can only purchase TAG on theadventurechallenge.com.
Monthly Subscribers:
If you haven't yet, you can click HERE and use the SAME email as the one you purchased to “SIGN UP” and create a new account. You will activate your account through the confirmation email. If you are an Adventure Box subscriber you can use the same account, as long as the email you purchased with is the same.
Once your account is set up, you can access your subscription at any time by going to our website and clicking on the "Login” tab (top right on desktop and under the dropdown on mobile).
You can change your payment information and email address for your TAG subscription on your account. You can also cancel and reactivate your subscription at any time.
Because of the nature of The Adventure Guide, you are unable to skip months, change your frequency, push back charges, or other edits to the timeframe.
You do not have the option to change your phone number on your subscription account as the payment portal and texting service are not linked in that way. Please reach out to our Support Team at support@theadventurechallenge.com and we would be happy to take the steps to edit your phone number!
Yearly Subscribers: If you signed up as a yearly subscriber, your TAG will not be associated with an account since you paid upfront and you will not be charged monthly.
If you have not received the “Welcome Text” here are some steps to follow:
1. Go to your Order Confirmation Email.
2. Text “ADVENTURE” to the phone number listed.
3. Reply “Y” to the confirmation text message to fully opt-in to TAG.
4. Enjoy all the adventures to follow!
If you have received the “Welcome Text” but no TAG content:
1. Don’t panic!
2. If that week's content has already been sent that week, you will only receive the intro messages and not the weekly TAG message.
3. If you still are not receiving messages after the following week please reach out to our Support Team.
To contact our Support Team please email support@theadventurechallenge.com with your order information and your phone number so they can verify your subscription.
Please note: The confirmation message may mention opting into “marketing" messages, but this is an automatic format that our text system must use and you will NOT be bombarded with marketing texts. If you are experiencing this, please reach out to our Support Team so we can help reduce unwanted messages.
You do not have the option to change your phone number on your subscription account as the payment portal and texting service are not linked in that way.
Please reach out to our Support Team at support@theadventurechallenge.com and we would be happy to take the steps to edit your phone number!
Additional promo codes will not apply to TAG unless we run a sales campaign specific to our subscription products.
If you are needing a refund on your order because of a discount code, the refund will apply only to non-subscription items.
TAG is a final sale item so we are unable to refund and/or cancel your current month’s charge after the payment has gone through.
Monthly Subscribers:
There are three options to cancel your subscription:
1. Log into your Subscription Account HERE and scroll down to the bottom and click “Cancel.”
2. When you receive your upcoming charge text message from “833-232-8128” you can reply “Cancel” and you will be asked if you would like to cancel your upcoming subscription. Once you confirm the cancellation, you will have no future charges.
3. Reply “STOP” to “81617” to unsubscribe from future messages. By only texting “STOP” to the TAG messages you will not cancel the payments and will need to go into your Subscription Account HERE and cancel your subscription.
Yearly Subscribers:
If you have had your fill of adventure or are unhappy with the service, feel free to unsubscribe from messages at any time by replying “STOP.”
You will not be able to cancel the payment or receive a refund, but you can opt out of receiving subsequent text messages.
Damaged or Defective Goods
Damaged items are the worst! We hope that does not happen to you, but if you find yourself in this situation, we are happy to help!
For damaged/defective products, we will need a photo and/or video of the defect in question to assess the condition of the product and confirm if it is not in the proper condition and if the damage or defect was due to user error, shipment issues, or manufacturing problems.
Once the claim is approved, we will send a replacement order or partial refund.
If you’d rather get a refund, once our team has assessed the claim, we will help you initiate a return and your refund will be processed back to the original method of payment. Depending on how long it has been since you purchased the item, you might be responsible to send the product back or to prove that the product was damaged or defective when it arrived in order to receive a full refund.
Things to note: Any damaged or defective order requests after 2 years are outside of the claim timeframe.
Please click our live chat button or reach out via email to support@theadventurechallenge.com and we will help make sure everything is made right!
We have included two plastic discs in the books for you to use to scratch off the challenges.
If you lose the scratchers, please use something else with a smooth, plastic edge like a credit card or guitar pick.
If you are still having difficulty please send us photo/video proof of the damage and then we can move forward.
If the book is defective we will send you a replacement item! If the product is not defective, we will send you a screenshot of the challenge you are needing help with.
Please note: Damage due to the challenges being scratched by a coin, key, or an object that is not our intended scratcher will not be eligible for a claim.
Please click our live chat button or reach out via email to support@theadventurechallenge.com and we will be happy to help you!
We started placing our products inside protective covers and wrapping them in plastic to help avoid damage during transit. Our designers created these beautiful covers to fit our aesthetics, but the intentions were to protect the product and are considered packaging. We suggest opening up the box and ensuring that the book itself is in great condition.
If you have concerns, please reach out to our support team via the Live Chat button below or email us at support@theadventurechallenge.com.
We are so sorry to hear that you are having issues with your camera!
Photo or video proof of the issue will need to be sent to our team at support@theadventurechallenge.com, so we can file a claim with our partners at Lomography. If they confirm the product is damaged/defective they will request proof of the camera destroyed by the customer before we can send a replacement or refund you for the item.
Removing film if necessary:
- If you are having problems with the camera, and you need to remove the film, please ensure that you are removing it in a dark room or in a bag that has no light to avoid the film from being exposed.
- If done properly, the remaining pack of film can be used in another camera.
Please see the damaged policy, above, for all the details.
Please note: We will not be able to replace/refund film which was damaged due to a faulty camera.
Cancelations and Edit Order Requests
We hope you do not have to cancel your order, but understand that sometimes it is necessary!
Your order will be sent to our warehouse shortly after you place your order, so we cannot guarantee cancelation requests will be able to be completed before the order transfers to our fulfillment center.
If your order has not yet shipped, we will cancel your order and refund you to your original payment method.
If you were hoping to cancel your order but it has already shipped we would be happy to help you with a return, new order, or exchange.
Reach out to us via Live Chat or contact support@theadventurechallenge.com and we will help you with the next steps!
Please note: At this time International orders, film, and subscription products are all final sale. Please see The Adventure Box and/or TAG section above to learn how to cancel upcoming orders.
We all change our minds from time to time and we would love to help!
Your order will be sent to our warehouse shortly after you place your order, so we cannot guarantee edit requests will be able to be completed before the order transfers to our fulfillment center.
If you were hoping to edit the products in your order but it has already shipped we would be happy to help you with a return, new order, or exchange.
Reach out to us via live chat or contact support@theadventurechallenge.com and we will help you with the next steps!
Don’t worry! We would love to help you out!
You do not need to cancel your order as we would love to refund you for the difference.
Reach out to us via live chat or contact support@theadventurechallenge.com and we will help you with the next steps!
Please note: You can only use one promo code per order, we cannot backdate promotions, and the promo code must be active at the date of purchase. Most promo codes have exclusions such as; one-time use, one per customer, date ranges, and product or price specifications. Promo codes do not apply to subscription products, unless specified.