FAQ

Payment Methods

We accept Visa, Mastercard, American Express, Discover, JCB, Diners Club, and Elo, as well as Google Pay, Apple Pay, Amazon Pay, and Shop Pay.

All available payment options will show up at checkout!

Possible Taxes

There may be county, municipal, shipping, and/or state taxes depending on the regions where our company has a physical or economic presence.

Please note: International taxes may vary.

Sign up for our mailing list at the bottom of our website to be sent all of our best discounts and updates such as product launches, translations, and location updates!

You can also follow @theadventurechallenge on Facebook, Twitter, TikTok, and Instagram for some cool giveaways and content!

Please note: You can only use one promo code per order, we cannot backdate promotions, the promo code must be active at the date of purchase, promo codes typically do not apply to subscription items, most promo codes have exclusions such as; one-time use, one per customer, date ranges, and product or price specifications. Free shipping promotions do not apply to international or express shipping or bulk orders over 10 items.

Right after making your purchase, you will be sent a confirmation email. However, it may have ended up in your spam folder.

For more visibility on your order(s) you can create an account HERE:

1. Create an Adventure Challenge account by clicking "Sign Up." Be sure to use the same email you purchased with. 
2. Activate your account through the confirmation email that is sent after you sign up.
3. You will then enter the “Home Page” screen that will show you past orders, tracking information, and the addresses you have shipped to.

We think adventure makes for an excellent gift!

Once your item is added to your cart, you may add a special gift note to go along with the item you’re gifting. Gifts notes can only include plain text, so please do not use emojis :)

Be aware that if ordering from the US site, your order will come in a package that says "The Adventure Challenge". The package, however, will not include an invoice, so the price will still be discreet.

Please note: At this time, we do not offer the ability to gift TAG as individuals must legally opt-in to receive text messages.

We would love to help you purchase a bulk order!

If you are needing to purchase 10 - 89 items please fill out this form HERE.

If you are needing to purchase 90+ items please fill out this form HERE.

Please Note: Bulk orders are not eligible for free shipping discounts or promotions. See the form for applicable discounts and exclusions.

If you are shipping to a unit or apt., you will need to use the second line of the address field that is reserved for apartment or unit numbers.

This ensures that your apartment or unit number is correctly included in your address for shipment!

All items ending in ".97" and in the Clearance section of our website are FINAL SALE items, which means they can not be returned, exchanged or refunded and are sold as is.

All sale and clearance items are final sale.

• Individual Adventure Boxes are not eligible for Free Shipping and can not be combined with other items to receive free shipping.
  
  We recommend purchasing a separate order for your Adventure Box so that you can still qualify for free shipping on your other items.
  
• Bulk orders over 10 items are not eligible for free shipping.
  
• Final sale and clearance items are not eligible for free shipping promos since they are already discounted.

If the item(s) are in stock, your order will typically ship out in 1-2 business days.

All below shipping timeframes are estimates given to us by the carriers and are subject to change due to delays.

Shipping Time Frame Estimates

Ground/USPSMI: Expected 4-10 business days transit
Standard/Priority: Expected 3-7 business days transit
Express: Expected 2-4 business days transit (not available for Signature Cameras or all shipping locations)
2- Day Shipping: Expected 1-3 business days transit (one day for processing and up to 2 days for shipping)
International: Expected 7-30 business days transit.

As soon as your order ships out you will receive an email with tracking information.

Please note: Once your package has left our warehouse, The Adventure Challenge is not responsible for weather or mail carrier delays. Shipping costs and timeframes vary according to items and location. If your order contains a pre-ordered item, your entire order will ship when that item(s) is back in stock. Shipping timeframes to Alaska and Hawaii are often longer than the options listed at checkout.

We utilized the company Flavorcloud on our US site to help us make customs and duty fees easier and faster for you! 

If your international address requires any fees, you will be prompted at checkout to pay the fees ahead of time.

Please note: If your location requires a Tax ID, our Customer Experience team will email you requesting this information so that your order can ship. 

At this time, The Adventure Box, TAG, film, and batteries are US only products.

We suggest purchasing Fujifilm Instax Mini Film on Amazon or a local electronics store like Best Buy, Walmart, or Fry's Electronics! 

You will need two CR2 batteries to power your Signature Camera and if you would like to use the remote control lens cap timer, you will need one CR1632 battery (3V).

Once your order has been shipped, you will be emailed a shipping confirmation email with a tracking link to stay updated on your order status! (Check your spam folder if you have not received this email.)

For more visibility on your order(s) you can create an account HERE:

1. Create an Adventure Challenge account by clicking "Sign Up." Be sure to use the same email you purchased with. 

2. Activate your account through the confirmation email that is sent after you sign up.

3. You will then enter the “Home Page” screen that will show you past orders, tracking information, and the addresses you have shipped to. 

To view your tracking without a login, click the chat icon below, and choose "Track An Order". From there you can enter your email and order number to get the latest update from the carrier if your order has been shipped.

Please note: If you purchase a pre-ordered item your ENTIRE order will ship when the out-of-stock item has arrived to our warehouse. The posted time frames are estimates and subject to carrier delays.

Lost orders are just the worst! Don’t worry, we won’t leave you hanging.

If the carrier hasn’t updated your tracking info, sometimes it’s just because the tracking scans are delayed. Carriers do not always scan packages initially when they're collected from our warehouse, but usually are scanned once they get to the first distribution center. At times, shipments will suddenly resurface in transit, be out for delivery, or even be delivered.

We are unable to file a “lost in transit” claim until a certain number of days has passed without an update on the tracking information. 15 days with no updates on domestic orders and 20 days with no updates for international and APO/FPO/DPO addresses. Thankfully, packages often suddenly resurface long before this time expires and we are able to resolve these issues sooner.

Please note: After 45 days we are no longer able to file a claim for a lost order. Because of this, we will not be able to refund you for the lost item but can either issue you store credit or a replacement order up to 60 days after the last tracking update.  If you have not reached out to file a lost claim before the 60 days, you will not be eligible for replacement as we have no way of verifying with the carrier that the order has been lost since most carriers will re-set their tracking links after a couple of months.

Don't panic! This happens more than you'd expect for a handful of reasons. Here are a handful of things we suggest:

- Allow 2-3 days for it to arrive as delivery scans often update before the package actually arrives at the final destination. 

- If you feel comfortable, please check with your neighbors or building manager to see if it was misdelivered.

- Look at your confirmation email to confirm that the address entered at checkout is correct.

- Reach out to your local carrier office as they would have the most recent update on your shipment.

If your order does not arrive within 2-3 days and you have no luck with your neighbors or the carrier, please click the Live Chat button. This will help gather all your order information upfront and ensure our agents can help you as efficiently as possible. :)

Please note: If you have not received your order and it was marked “Delivered”, please make sure to reach out within 14 days of the scanned delivery date.  If you reach out after 14 days, we are unable to file a claim and your order will not be eligible for re-shipment.

We hope that your order arrives in your hands perfectly and on time but we do understand that issues can occur. When issues arise we want to have your back!

For customers that purchase the insurance, you will be our first priority, as much as possible, when handling order and shipping problems. This is especially beneficial during the holiday rush!

There is no expiration date of the protection plan and our standard policies still apply.

All of our products are created to encourage a lifestyle of adventure - to explore outside of your habits, dive deeper into your relationships, and create meaningful connections and memories. 

Each product (aside from our Conversation Starters) comes with our signature scratch-off film that will reveal the adventure, date, or challenge to do with your friends, family, or loved ones. Use the plastic scratchers to reveal the activity of your choice. You can also use a debit card or something with a smooth, hard edge to scratch off the challenges also!

There are icons next to the activities that will give you some indication of the preparations you’ll need to make before completing the activity (ie. location, price, etc.).

Our two children’s products have a “Parent Key” instead of icons so that the caregiver can have information about the challenges ahead of time but the children can still be surprised when scratching off the adventure.

Our classic editions (Couples, Family, Friends, Solo, Dinner Dates, and …In Bed) also come with a ‘sticky strip’ to attach your polaroid picture and a blank space to write down a brief summary of your new memory.

Please Note: Some versions of our product will have the stickies on each challenge and others contain a sheet in the back of the book with the stickies for photos. If you do not see the stickies on each challenge, check the back of your book! :)

Lunchbox Notes will not require any supplies or photos since it is a product for children to complete at school.

To reveal your challenge, we'd suggest using the orange scratcher (provided with some products), a fingernail, a credit/debit card, or something with a smooth but firm plastic edge. 

Make sure to scratch slowly and lightly at first!

We've noticed coins and keys can damage the scratch-off material. If the book is damaged due to being scratched with a non-recommended material you will not be eligible for a claim.

The majority of our products are completely gender-neutral, so no matter what type of relationships you have, you can enjoy almost all of our products without modifying the pronouns.

The Adventure Challenge ...In Bed is the only product that mentions any specific gender. It will work successfully for LGBTQ+ couples, however, it does include specific he/she pronouns on occasion. We purposely limited the use of these pronouns to remain mindful of all sexual orientations while still informing heterosexual couples how to best enjoy certain challenges. The challenges themselves won't need to be changed, but you may need to make some gender-specific adjustments to those depending on your relationship dynamic.

The Dinner Dates recipes are all proportioned for 2 people. The challenges are intended for any type of couple that is ready to spice up both their relationship and meal time! There is one challenge called "Mr. and Mrs. Smith," in reference to the early 2000's action-packed, rom-com. In this challenge, you will need to choose either Mr. or Mrs. Smith for a unique set of instructions, but there is no need to be a male or female to complete the challenge.

For our Family Edition and Bedtime Adventures, we purposefully did not use any specific language about moms or dads because we know that families can come in all shapes and sizes and we wanted to be considerate of what a family utilizing these products may need.

Since your children will be doing these challenges at school, we purposefully did not create Lunchbox Notes to require or need a camera or special supplies.

Any supplies required will be easily found in school or their backpack, such as a writing utensil or piece of paper.

If your child loves Polaroids, and you and your school feel comfortable with your child taking the Signature Camera to school, go for it!

There is space on the back of the card to tape photos, write notes, and document the memories!

Our products are imagined and dreamed up here in Redding, CA, and are crafted and assembled in various places around the world.  Since we are a multinational company, we have utilized several sources to see our dreams and products realized.

Our Adventure Challenge products are not country/region-specific, but because we are a US-based company, you’ll definitely see some American culture in the challenges. 

The main discrepancies you’ll see are the general cost per challenge reflected in USD and references to some American history, movies, and/or games. All of these differences can be referenced on the internet and adjusted to meet your situation and circumstance.

Some challenges also call for a general location, such as a market or a body of water, but again, you can always adjust the challenge to your needs or liking. Feel free to get creative with how you complete your challenges!

Our Dinner Dates Edition is full of recipes and challenges. These recipes are written in Imperial Units since we are America-based (cups, ounces, tablespoons, etc.). If you are interested in this edition, all you will need to do is some measurement adjustments and it will be great for you! 

Eventually we’d love to create a book specifically for each country, but that may take a few more years. In the meantime, we do think our products can still provide loads of adventure inspiration to you, no matter where you are in the world!

We believe that adventure is not based on our abilities, but limited only by our imagination. 

Our products are not made specifically for those with limitations, health issues, or disabilities, but the adventures can always be modified to suit your needs.

The format of each challenge is very flexible and can be adjusted and substitutions can be made when necessary!

For instructions on how to use the L’omo Instant Polaroid Camera, check out this video HERE.

The package includes:

• Lomo’Instant Automat Camera
• Remote Control Lens Cap
• Colored Gel Filters
• Inspirational shooting tips
• Photo Stands and Photo Clips

The camera requires two CR2 batteries to operate as well as Fujifilm Instax Mini Film.

The film can be purchased on our US site HERE.

There is a remote control lens cap that takes 1 x CR1632 battery (3V) but it is not necessary for camera use and is not included.

When you are loading or unloading partially used film, please ensure that you are in a dark room or that the camera is in a bag that has no light to avoid the film from being exposed. If removed properly, the remaining pack of the film can be used in another camera. 

Please note: Batteries are not included and film cannot ship internationally.

For most of our products, you can do the challenges in any order you would like! We do have a Table of Contents that can give you recommendations but please feel free to be spontaneous and use the “Helpful Hint Icons” to choose a challenge.

The Adventure Challenge ...In Bed has an introduction section that we recommend completing first. That section is meant to set you up for more fun and success in later challenges!

Bedtime Adventures gives you 12 bedtime stories that send kids on an epic quest of getting them ready for bed. You are to read through the story one section at a time, completing the corresponding challenge. After you have read the book and finished all the adventures, you can read it straight through and choose to do the challenges whenever you would like!

Lunchbox Notes:

Simply scan the QR code listed on the product and you will have sneak-peek access to all of the adventures that your children will enjoy during school. After looking at the guide, choose which challenge you want to send with your child, and then prepare for connecting conversations with them after school! 

Bedtime Adventures:

There is a QR code on the “How To Use” page that you can scan with your phone camera to access the Parent Guide! 

This link will show you what is under the scratcher on each challenge so you can see the adventure ahead of time. Scan the Parent Key in advance so you are prepped with the necessary supplies and timeframes before your child starts the adventure!

Couples Edition:

In this product, we have placed an icon next to challenges that we believe a babysitter may be needed for! You can check out the “Helpful Hint” page at the beginning of the book for more information. 

Adventure Challenge ...In Bed:

Despite the name of this product, many of these challenges are not just completed in the bedroom. Because of the variety of the challenges, we recommend that you use your own discretion on whether children can be in the house or if you will want to utilize a babysitter.

Dinner Dates: 

The majority of the challenges should be able to be completed without a babysitter. However, please note that all the recipes were made with portion sizes for 2 people. Some challenges may require you to leave your home for a portion of the date and that is signified by a car icon next to the challenge. Depending on how old your kids are and what your specific dynamic is will determine which ones will work best. Feel free to make modifications to make these adventures work for you!

Mini Dates:

Mini Dates was designed to be dates you can do in your home for 30 minutes or less so is perfect for while your kids are playing alone, taking naps, or after their bed time!

We offer Couples Edition, Family Edition, and The Adventure Challenge ...In Bed in Spanish HERE.

We also now offer the Couples and ...In Bed in French available for purchase on our EU or Canada sites!

We are currently working on other language translations as well.

Sign up for our mailing list and follow us on social media to be the first to know about all new products and translations!

The Adventure Box is a monthly subscription where you can get a date sent straight to your doorstep! 

There are currently nine preset boxes, based on challenges from the Couples Edition! If you flip through the book, you’ll be able to tell which challenges are compatible with the box as the challenge will have the appropriate icon next to it.

Over the years, we have changed a few of the boxes, so the icons in your Couples Edition may not match our most current list.

Here is a list of the current boxes in the subscription: 

• Penny for Your Thoughts
• Jack and Rose
• Go Ahead and Ghost Me
• Couple’s Booty
• Candle Works
• Garden of the Gods
• Classical Painters
• SpeakEasy (extra supplies needed & a double date) 
• Foreign Doppelganger 

Even if you've already completed some of the challenges with the Subscription Icon under them, we think it'll still be a fresh and unique experience with the premium supplies our team has hand-selected for the dates!

Please note: If you purchase multiple Adventure Box Subscriptions at checkout, you will then receive the same amount of the SAME BOX each month.

We have a permanent subscription portal that allows you to create an account that links to your subscription and you can manage your account there. 

You can change payment information, shipping address, and email, adjust the frequency, push back charges, and other items.  You can also cancel and reactivate your account at any time.

Follow these steps to log into your account HERE:

1. Create an Adventure Challenge account by clicking "Sign Up." Be sure to use the same email you purchased the subscription with. 

2. Activate your account through the confirmation email that is sent after you sign up.

3. You will then enter the “Home Page” screen that will show you past orders and the addresses you have shipped to. 

4. Click "Manage Subscription," after you are logged in, to see the details of your subscription and edit upcoming recurring charges.

Please note:  If you try to make changes from the home page, they will not apply and must be changed within the subscription page itself, so make sure you click “Manage Subscription."

You absolutely can!

While we do not have the option to purchase boxes separately at this time, you can gift the entire subscription if you would like. This will send a new box every month. When purchasing the Adventure Box, you can enter your own billing information, and then you can choose where the boxes are shipped to. 

When you sign up, you will be emailed a link to manage your subscription where you can choose to edit the shipping and/or billing information, if needed, in the future. 

Please note: Gift cards are not applicable for The Adventure Box at this time.

Additional promo codes will not apply to The Adventure Box unless we run a sales campaign specific to our subscription products.

If you are needing a refund on your order because of a discount code, the refund will apply only to non-subscription items.

We want you to be pumped about your new purchase. However, if you need to return or replace any unopened, unused item(s) within 30 days of your delivery date, we are happy to help! Check out our full return policy and exclusions HERE.

Returns just got so much easier with our new online returns portal! To begin processing your return or exchange click HERE! You can choose to Shop Now, Exchange, Return, or receive store credit. 

Please note, the following return exclusions apply: Used items, such as scratched challenges, torn perforations, photos taken, film inserted, writing in books, etc. International orders. The Adventure Box Subscription, TAG, Gift Cards, and Film.

We hope that this is not the case for you, but if your order arrives damaged or you are having an issue with your product, please see the “Damaged or Defective Goods” section below. 

Please note: Packages shipped with a different shipping label than the one provided may not receive a refund or the refund may be delayed.

If your item is eligible for a return, we would love to help you get an exchange started and the product in your hands! 

Click HERE to begin the exchange process! 

You can choose between three exchange options: 

1. The Shop Now feature, where you will get to use the money from your exchange (plus some bonus cash) toward any product in our store!

2. A standard exchange option where your new item will ship out to you as soon as your return tracking label shows that the item is in transit back to our fulfillment center.

3. If you are needing your exchanged item immediately or want to ensure the product is still in stock, you can proceed with an Instant Exchange. With this format, you can opt-into get your new item(s) right away. 

If the item you are exchanging for is not the same price as the new item, you will either get a refund or be required to pay the difference between your original product and the one you are hoping to exchange.

Please note: Packages shipped with different shipping labels than the ones provided may not receive a refund or new item or there may be a delay.

With Instant Exchanges, your new exchange order is placed immediately upon going through the return process. This helps you get your items faster and guarantees that your items are in stock.

To place an instant exchange, we will put a temporary hold on your credit card for $1.00 until we receive your unwanted items (kind of like booking a hotel). You’ll only be charged for the amount covered by your returned items if your return isn’t in the mail within 14 days of submitting.

Instant exchanges are unable to be canceled or edited after placement.  We appreciate your understanding!

At this time the cost to exchange is completely free!

For returns, you will be refunded for the items returned, minus the cost of the original and return shipping costs.

Return:

We process returns and refunds as soon as we receive them at our warehouse. 

You can expect to see the refund in your account in up to 10 business days from when the return has been delivered to our warehouse. Once the refund occurs, you will receive an email confirmation for your records. All refunds will be processed back to the original method of payment. We are unable to refund the money to a payment method that is not associated with your order.

Please note: Once a return label has been processed you will have 28 days to utilize it before it expires. If you have surpassed the 28 days without dropping your return off at the carrier, you will no longer be eligible for the return. 

Exchanges:

When making an exchange, you had the choice between a standard exchange, Instant Exchange, or “Shop Now.”

If you choose an Instant Exchange, your new item will begin processing as soon as you initiate the exchange. 

For standard exchanges, the replacement item(s) will be sent when the return package is in transit back to us. 

You will receive an email with new tracking information when the new items you ordered are on their way. 

Please note: We are unable to hold inventory for you if you choose a standard exchange. If the item you were hoping for is no longer in stock, we will send an email letting you know and refund you for the returned item(s).

There are a few reasons why your order could be ineligible for a return:

1. You requested a return after the 30-day time window.

2. Your product has been used. 

3. It is a final sale item: Adventure Box, TAG, film, or gift card, etc..  

If you believe your item should not be ineligible, please click on the Chat Icon and type "Return" and our bot will gather all the necessary information so our agents can help you right away!

First, double-check your order number and shipping zip code to make sure they are correct. Your order number can be found on your packing slip or any email correspondence related to your order and is a 6-7 digit number. You can also try a different web browser, or turn off pop-up blockers temporarily.

If you are still experiencing issues, please click on the Chat Icon and type "Return" and our bot will gather all the necessary information so our agents can help you right away!

If you are concerned that your product is damaged/defective, please send us a video or photo so that we can assess the condition of the product and determine the next steps to resolve this for you.

If your issue is eligible for a claim, we will file a claim on your behalf and once it is approved, we will send a replacement order or issue a partial refund. 

Please note: Without video or photo proof we will not be able to file and process your claim. Any damaged or defective order requests after 2 years of delivery are outside the claim timeframe. 

Please reach out to us via Live Chat or at support@theadventurechallenge.com with photos or videos of the damage and we will help make sure everything is made right!

Some of our products include plastic discs for you to use to scratch off the challenges. If you do not have a scratcher, please use something else with a smooth, plastic edge, like a credit card or guitar pick.

If you are still having difficulty, please send us photo/video proof of the damage, so we can look into it.

If the book is defective, we will send you a replacement item! If the product is not defective, we will send you a screenshot of the challenge you are needing help with. 

Please reach out to us via Live Chat or at support@theadventurechallenge.com with your order number, a photo or video of the damage, and what product and challenge numbers were not working, and we will be happy to help you!

Please note: Damage due to the challenges being scratched by a coin, key, or object that is not recommended will not be eligible for a claim. 

The Signature Camera has many different settings which could be misunderstood as a defect if not used properly. Check out our Signature Camera tutorial HERE for more information. 

If you are still experiencing issues, photo or video proof of the issue will need to be sent to our team so we can file a claim with our partners. If they confirm the product is damaged/defective, they will request further steps be taken by the customer before we can send a replacement or refund you for the item. 

When removing the film, please ensure that there is no light. We recommend doing this in a dark room or covering the camera to avoid the film from being exposed. If done properly, the remaining pack of the film can be used in another camera. 

If you have concerns, please reach out to us via Live Chat or at support@theadventurechallenge.com and we can help walk you through this process.

Please note: We will not be able to replace/refund film that was damaged due to a faulty camera or light exposure.

​If your order has not yet shipped, we will cancel your order and refund you to your original payment method. You will then be sent an email with the cancellation confirmation. 

Your order will be sent to our warehouse shortly after you place your order, so we cannot guarantee cancellation requests will be able to be completed before the order transfers to our fulfillment center. 

However, if your order has already shipped, we can help you with a return, new order, or exchange within 30 days of the delivery date. Check out our Return Policy above for more information. 

Please note: Although subscription products are final sale once they have been processed, you can cancel at any time before the next charge date. International orders and some products are ineligible for a return. See the return section above for more information.

If your order has not yet shipped, we would be happy to edit your order! ​For assistance, click the Live Chat button and type "Edit Order" to help us get all the necessary information to help you.

Your order will be sent to our warehouse shortly after you place your order, so we cannot guarantee edit requests. If you want to edit your order after it has already shipped, we’re happy to help you with a return, new order, or exchange.

Please note: International orders and some products are ineligible for a return. See the return section above for more information.

Don't panic! We love helping our customers get current deals! You do not need to cancel your order if you forgot to enter a promo code. We can refund you the difference if you are eligible.

Please note: You can only use one promo code per order, we cannot backdate promotions, the promo code must be active at the date of purchase, promo codes typically do not apply to subscription items, and most promo codes have exclusions such as; one-time use, one per customer, date ranges, and product or price specifications. Free shipping promo codes and offers do not apply to Express or International shipments.

Simply scroll down to the bottom of the site and enter your email address. 

You will start receiving information, be the first to know about upcoming products, and receive special offers that you won’t want to miss!

Glad you want to come back, we’ve missed you!

You can resubscribe in two ways:

1. Scroll down to the bottom of the site and enter your email address. 

2. Go to your email inbox and open any past emails we’ve sent you. In the email footer, click the link to manage your email preferences. You can then choose the types of emails you receive from us.

For texts, just reply STOP, and you will be opted out of all texts.  

To unsubscribe from the email newsletters, scroll to the bottom of your last email and click on the "unsubscribe" link. You can then opt out of emails and remove your email from communications! 

Please note: It will take 48-72 hours for you to be completely unsubscribed, so you may still receive notifications within that time frame.