If the item(s) are in stock, your order will typically ship out in 1-2 business days. From there your order will arrive in 4-10 business days (standard shipping). As soon as your order ships out you will receive an email with tracking information.
If your order contains a back-ordered item/out of stock item, then your entire order is expected to ship out as soon as that item is back in stock.
We are working hard to improve the speed at which you can start your adventure and we are very thankful for your understanding and support!
My order was marked delivered, but I didn't receive it?
Don't panic! This can happen more than you'd expect :)
Tracking systems can update before the package is actually delivered to the final destination. We'd suggest allowing 2-3 days for it to arrive late.
Should you feel comfortable, we'd also suggest checking with your neighbors to see if it was mis-delivered. This can happen often as well.
Please also check the address you entered at purchase was correct, and reach out to your local post office (that shipped your order) as they'll have the most recent update on your shipment!
If it does not arrive within 2-3 days, and no luck with your neighbors, please reach out to our support team to lend a hand!
You may have just purchased a back-ordered item. In this case, there will be an estimated shipping time under the product listing as well as on your confirmation email. You will receive an email with tracking information as soon as your order ships out!
Our customer support chat is available M-F 9am-5pm (PST).
or email us at: email@example.com