Shipping policy

SHIPPING POLICY

If the item(s) are in stock, your order will typically ship out in 1-2 business days.

All shipping timeframes listed are estimates and not guarantees. 

As soon as your order ships out you will receive an email with tracking information.

Please note: Once your package has left our warehouse, The Adventure Challenge is not responsible for weather or mail carrier delays. Shipping costs and timeframes vary according to items and location. If your order contains a pre-ordered item, your entire order will ship when that item(s) is back in stock.

ORDER STATUS

Once your order has been shipped, you will be emailed a shipping confirmation email with a tracking link to stay updated on your order status! (Check your spam folder if you have not received this email.)

If the carrier hasn’t updated your tracking info, sometimes it’s just because the tracking scans are delayed. Carriers do not always scan packages initially when they're collected from our warehouse, but usually are scanned once they get to the first distribution center. At times, shipments will suddenly resurface in transit, be out for delivery, or even be delivered.

We are unable to file a “lost in transit” claim until a certain number of days have passed without an update on the tracking information. 20 days with no updates on domestic orders and 30 days with no updates for international and APO/FPO/DPO addresses. Thankfully, packages often suddenly resurface long before this time expires and we are able to resolve these issues sooner.

If you have not received your order and it was marked “Delivered”, please make sure to reach out within 14 days of the scanned delivery date.  If you reach out after 14 days, we are unable to file a claim and your order will not be eligible for reimbursement or re-shipment.

Please note: After 90 days we are no longer able to file a claim for a lost order. Because of this, we will not be able to refund you for the lost item but can either issue you store credit or a replacement order. If your order contains a pre-ordered item, the ENTIRE order will ship when it is in stock.