Package Protection Policy
We want your experience with us to be as smooth and enjoyable as possible, and we understand that issues can sometimes arise during shipping and delivery. That’s why we’ve enhanced our Package Protection Plan to give you peace of mind and the best possible service.
Here’s what’s included with our Package Protection Plan:
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Free Returns
If you decide to return your order and it meets the eligibility requirements under our Returns Policy, we’ve got you covered! You won’t need to pay for a return label, and you’ll receive a full refund upon receipt of your return.
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Package Protection Guarantee
Whether your order is lost, damaged, or doesn’t arrive as expected, you’re entitled to a reshipment or a full refund—no hassle, no worries.
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Refunds for Delayed Shipping
If your order arrives late, we’ll refund your shipping fees as part of our commitment to making things right.
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Extended Claim Window
Customers with the Package Protection Plan enjoy an extended window to file and process claims related to their orders, giving you more flexibility and support when you need it.
Why Choose Package Protection?
With the Package Protection Plan, you’ll be our top priority when handling order and shipping issues, especially during busy times like the holiday season. It’s a small investment for big peace of mind!
Your satisfaction matters to us, and this plan ensures that you’re covered every step of the way.
Have questions or need assistance? Contact us at: support@theadventurechallenge.com, and we’ll be happy to help!
